Remember the last time you received a generic "Your payment is overdue" email? That cold robotic approach to collections is becoming as outdated as paper ledgers. Today’s AI revolution isn’t just changing how we process payments—it’s transforming how we connect with customers during every step of the collections journey. With Tesorio’s advanced AI capabilities, finance teams can now take a proactive, human-centered approach to accounts receivable. Here’s how AI is reshaping collections into an experience that strengthens relationships and builds trust.

Collections Campaigns: The White-Glove Experience

Forward-thinking finance teams are moving beyond the rigid, one-size-fits-all approach to collections. With Tesorio's AI-powered Collections Campaigns, every customer interaction becomes an opportunity for meaningful engagement.

Tesorio’s smart segmentation transforms basic dunning emails into strategic touchpoints, allowing finance teams to craft outreach that resonates with each customer’s unique profile. By leveraging AI insights, Tesorio’s platform enables finance teams to:

• Customize message tone and frequency based on customer behavior
• Adjust outreach timing for optimal engagement, increasing the likelihood of a timely response
• Scale personalized communications across the entire portfolio without losing the personal touch

With these intelligent capabilities, Tesorio helps finance teams deliver a "white-glove" experience, ensuring that each interaction is not just a reminder but a relationship-building moment tailored to the specific needs and behaviors of each customer.

As Danica Yanga, Director of Collections & Payment Operations at Box puts it, “At Box, we always put the customer experience first and believe that a customer should not receive any friction or frustration from our brand. That means that we must rely on consistent communication and strong relationships with our customers’ finance departments to collect on time and have predictable cash flow.” 

With this customer-first mindset, AI-driven strategies are reshaping the collections process to be as frictionless as possible. But delivering a truly exceptional customer experience requires more than just personalized communications—it demands a deep understanding of when and how customers prefer to pay.

Promise to Pay Dates: Partnering with Empathy and Insight

Traditional AR teams often react to late payments, but Tesorio's Promise to Pay Dates allows teams to act with foresight and empathy. Rather than chasing overdue invoices, finance teams can anticipate delays and proactively reach out, aligning with each customer’s unique payment rhythms. This powerful feature predicts when customers are likely to pay and provides insights into their payment behavior, fostering a more supportive approach.

Imagine reaching out to a customer with perfect timing: "We noticed your quarterly payments typically arrive after internal approvals. Would you like to discuss adjusting invoice timing to better align with your processes?" This isn’t just automation—it’s an intelligent partnership that respects the customer and builds trust through a personalized approach. By aligning collections strategies with real customer patterns, Tesorio helps finance teams transform their outreach from a reminder to a relationship-building opportunity. Once teams understand when customers are most likely to pay, Tesorio’s AI Recommended Actions enable them to take this knowledge further by automating routine tasks and focusing on high-value, personalized interactions that strengthen customer relationships.

AI Recommended Actions: Precision That Prioritizes Connection

For finance teams, tedious workflows are often a barrier to meaningful customer engagement. Tesorio’s AI Recommended Actions take on repetitive tasks, empowering finance professionals to focus on building relationships instead of routine work. For example, Tesorio’s AI scans Invoice Records to surface essential action items, allowing teams to respond quickly to customer needs with minimal effort, reducing friction and creating a smoother experience for customers.

One area where accuracy is critical to customer relationships is payment reconciliation. Tesorio’s Cash Application takes this process to the next level by applying high-confidence matches automatically, creating a seamless experience for both finance teams and their customers.

Cash Application: Ensuring Seamless Payment Reconciliation That Builds Customer Trust

In Cash Application, Tesorio’s Recommended Matches & Auto-Match feature analyzes details like payment amounts, customer names, and invoice numbers to suggest high-confidence matches or automatically apply payments to invoices. By removing manual steps, Tesorio’s AI lets finance teams respond swiftly and accurately to payments, reducing the likelihood of errors that can disrupt customer relations. This intelligent precision enhances the customer experience by ensuring prompt, accurate application of payments, reinforcing reliability and trust.

With these foundational tasks streamlined, Tesorio’s AI provides even deeper insights into each customer’s behavior, allowing finance teams to decode customer patterns and preferences for more effective outreach.

Your Customer's Digital Body Language, Decoded

Think of AI as your team's behavioral psychologist. Tesorio's platform doesn’t just track payment histories—it decodes the subtle patterns that make each customer unique:

• Does your client always pay early in the month?
• Do they typically need a gentle nudge after quarter-end?
• Which communication style gets the best response?

These insights transform your collections strategy from a shot in the dark to a precision instrument. Our AI analyzes historical data points to reveal not just when customers pay but identifies patterns that help you approach them more effectively. Part of understanding customer behavior is recognizing the tone of their messages. Tesorio’s Email Tone Analysis feature lets teams gauge customer sentiment, so every response can be crafted with understanding.

Smart Sentiment: How Email Tone Analysis Transforms Customer Communication

With Email Tone Analysis, Tesorio’s AI can even gauge the sentiment of your customer’s emails, helping teams quickly identify when tensions are high. By understanding the mood behind a message, teams can respond with empathy, focusing on action items and next steps that will swiftly resolve issues and restore positive relations. With these insights, finance teams can craft outreach strategies that are more in tune with each customer’s communication style, addressing concerns proactively and strengthening the trust that drives long-term loyalty.

To make every interaction more efficient, Tesorio’s Email Summarization cuts through email clutter, giving finance teams a clear view of each customer’s story.

Email Chaos, Meet Your Match

We've all been there—scrolling through endless email chains trying to piece together a customer's story. Tesorio's AI Email Summarization cuts through the noise, instantly surfacing what matters:

• Last conversation highlights
• Outstanding requests
• Payment commitments
• Key issues needing attention

Your team gets a crystal-clear snapshot of every customer relationship, turning scattered communications into actionable intelligence. These AI tools enable finance teams to focus on the human side of collections—fostering relationships, building trust, and prioritizing each customer’s needs. 

Beyond Automation: The Human-AI Alliance

Here's what makes Artificial Intelligence in AR truly exciting: AI isn't replacing the human element in collections—it's amplifying it. By handling the heavy lifting of data analysis and routine tasks, Tesorio's platform frees your team to do what technology can't: build genuine relationships, exercise judgment, and provide the kind of personalized service that turns customers into advocates.

Every predictive insight, every behavioral pattern, and every automated summary serves one purpose: enabling more meaningful human connections. It's not just about getting paid faster (though that's a nice bonus). It's about transforming collections from a transactional interaction into a relationship-building opportunity.

The Future is Personal

As we push the boundaries of what's possible with AI in finance, one thing becomes clear: the future belongs to teams that can blend technological sophistication with human intuition. With Tesorio's Connected Financial Operations platform, your team isn't just managing cash flow—they're crafting experiences that make customers feel valued and supported.

In a world where every business claims to put customers first, AI is finally making that promise achievable in collections. The days of impersonal, one-size-fits-all approaches are over. Welcome to the era of intelligent, individualized financial relationships.

Ready to Transform Strengthen Your Customer Relationships? 

As AI redefines what’s possible in finance, now is the perfect time to elevate your collections process. With Tesorio’s Connected Financial Operations platform, you’re not just automating workflows—you’re building relationships, enhancing customer loyalty, and creating meaningful customer experiences.

Discover how Tesorio can help your team embrace the future of customer-centered collections. Contact us today and see the platform in action.